Privacy Policy.

Festival Park takes your privacy very seriously. It is not our intention to deliberately collect any personal data when you use this website; however any personal data that is collected will be dealt with within the relevant sections of the Data Protection Act 1998. Minimal ‘Cookie’ technology is currently being used on this website but no personal data is being captured; however should we choose to use cookies in the future to collect personal data this notice will be amended to explain how such cookies are to be used in the process.

If you provide personally identifiable information about yourself such as your name, address, telephone number (“Personal Information”) by completing the VIP Sign-Up Form, entering competitions, by emailing us or otherwise by voluntarily telling us about yourself or your activities, we will collect and retain that Personal Information. If you complete the VIP Sign-Up Form or send us an email we will use the Personal Information to provide the information you have requested or other information that we believe will be of interest to you.

If you have asked us to contact you with advice or information, we will use your Personal Information to contact you in the manner (if any) specified on the VIP Sign-Up Form or communication from you. Occasionally we may use your Personal Information to notify you about important changes to the Site, new services we will be providing, events or articles or other information we think will be of interest to you. We may also use the Personal Information for marketing purposes and market research. This will help us improve our services and the content of the Site.

If you do not want to receive information from us as described above or wish us to delete or amend Personal Information you have submitted through the Site please send an e-mail to: with the term ‘Unsubscribe’ in the subject bar.

Alternatively, you can contact us at: Management Suite Festival Park Victoria Blaenau Gwent NP23 8FP

Our site may have links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. This Privacy Policy does not apply for information collected on third party sites.

Terms & Conditions.

Spend £25 or more across stores to receive two FREE tickets to Santa’s Frozen Forest promotion, terms and conditions

  • The promotion runs from Tuesday 12th November through to Christmas Eve 
  • The promoter is Festival Park
  • To enter the promotion Shoppers simply need to spend £25 or more across Festival Park stores then attend the Festival Park Management Centre to show their receipts. Once approved by a member of the Festival Park Management Team said shopper will be given a scratch card containing a unique promotional code. 
  • Shopper then visits selects the Santa’s Frozen Forest link and then selects their preferred visit date and time and number of required children’s tickets. One entry of their unique promotional code they will receive two FREE Children’s tickets and then be able to checkout and pay for any additional tickets required.
  • All proceeds from the sale of tickets for Santa’s Frozen Forest will be donated by Festival Park to Hospice of The Valleys
  • Shoppers do not need to participate in the spend £25 promotion to visit Santa’s Frozen Forest and can simply purchase their required number of tickets from the online booking system.
  • Festival Park reserves the right to cancel or amend the promotion and these terms and conditions without notice
  • No cash alternative to the provision of FREE tickets to Santa’s Frozen Forest is offered
  • By entering the promotion, shoppers’ consent to any publicity generated as a result of the promotion (including use on websites and social media platforms) at any time without further consent or payment.